Heat pumps are popular heating systems, especially in homes, businesses, and other facilities that do not have a connection to natural gas. A heat pump is sort of like a “reverse air conditioner,” meaning instead of pumping heat out of your home from inside, it gathers heat from the outside and pumps it in where you need it. This type of heating is emissions-free, effective, and energy-efficient, and is rapidly becoming a popular choice for those looking for reliable heating without the burden of an additional fuel supply.

We are proud to offer our customers a wide variety of benefits, including:

Services that have earned numerous awards and accolades

Technicians who are trained on the latest in plumbing technology

Service available on nights and weekends

Licensed and insured plumbers for your peace of mind

Special Offers

$100 OFF

First Time Customer Coupon

Discount

Limit 1 coupon per customer. May not be combined with other offers. Coupon must be mentioned at time of scheduling.

Valid from Jan 1, 2026 – March 31, 2026

Call

$100 OFF

AC or Heat Pump Installation

Discount

Limit 1 coupon per customer. May not be combined with other offers. Coupon must be mentioned at time of scheduling.

Valid from Jan 1, 2026 – March 31, 2026

Call

$50 OFF

Sump/Ejector Pump Installation

Limit 1 coupon per customer. May not be combined with other offers. Coupon must be mentioned at time of scheduling.

Valid from Jan 1, 2026 – March 31, 2026

Call

See All Coupons!

Rebates

Mass Save HEAT Loan

Loan at 0.00% APR up to $25,000 for qualifying purchases.

How to Redeem:
Apply through the Mass Save HEATLoan program/participating utility or energy-efficiency provider.

More Details

HEAT PUMP:
$1,125 PER TON up to $8,500

PARTIAL HOME REBATE (up to $8,500) for qualifying heat pump equipment.

Conditions:
$1,125 per ton rebate for partial-home heat pump installations; up to $8,500 total; qualifying purchases. Air Source Heat Pumps.

How to Redeem:
Submit the Mass Save rebate form with receipts/invoices and contractor information; allow 6-8 weeks for processing.

More Details

HEAT PUMP:
$2,650 PER TON up to $8,500

WHOLE HOME REBATE (up to $8,500) for qualifying heat pump equipment.

Conditions:
$2,650 per ton rebate for whole-home heat pump installations; up to $8,500 total; qualifying purchases. Air Source Heat Pumps and Air-to-Water Heat Pumps.

How to Redeem:
Submit the Mass Save rebate form with receipts/invoices and contractor information; allow 6-8 weeks for processing.

More Details

WATER HEATER: $750 instant rebate

Conditions:
Instant rebate for heat pump water heater (see program terms).

How to Redeem:
Contact contractor to determine eligibility and rebate processing.

More Details

See All Rebates

Reach Out to the Experts at Watertown Home Services

At Akian Plumbing, Heating, Cooling & Electric, we offer a full range of services for all your heat pump needs. If your heat pump isn’t working properly or has stopped working altogether, we can come to you and provide you with a quality repair that solves the issue at its source. We know fixing a complex machine like a heat pump isn’t something the average person is capable of doing, so we make it easy by taking care of the hard work for you. If your heat pump is past its useful lifespan, we can outfit your home with a state-of-the-art replacement system that provides you with the energy-efficient heat you need. And we do all of this while holding ourselves to the highest standards of quality. From world-class workmanship to customer service that isn’t found anywhere else, we want your experience with our crew to be so memorable you’ll come back to us again and again for all of your heat pump needs.

Heat Pump Repairs

While heat pumps may be efficient and effective, they are prone to breaking down. Because they have a number of moving parts and crucial components that all need to work together, even small problems can bring down your entire system. At Akian Plumbing, Heating, Cooling & Electric, our Watertown heat pump experts can identify the source of your problem accurately and provide you with a fix that works. We never just treat the symptoms of your issue—we work hard to correctly identify the source of your problem because we believe you want a solution you can count on. We identify and repair all types of issues with your heat pump, including:
– Faulty compressors
– Refrigerant leaks
– Electrical connection problems
– Dirty components
– Thermostat problems
– Damaged coils
– Damaged belts

Whatever type of heat pump you have, Akian Plumbing, Heating, Cooling & Electric can get it fixed. We service all makes and models of unit, and we always try to use genuine parts and premium components because we know you want a solution that lasts. This extra step of quality is just one of the ways we believe we stand out from the rest of the competition.

Type of Heat Pumps: Ducted & Mini-Split

Ducted Heat Pumps- (air source heat pumps) replace your outdoor air conditioning unit and provide you with not only efficient cooling but heating as well. They can act as a primary heat source or secondary heat source when paired with a hot air furnace. These systems do typically qualify for rebates and/or tax credits.

(617) 458-8189

Mini-Split Heat Pumps (also air source heat pumps) are a good solution for many applications. In existing homes that do not have ductwork and that would be a challenge to add ductwork to these are a great option. Many times the mini-split system does not require much if any opening of walls, floor or ceiling to install. Even for new construction they are a great option. With the ability to efficiently produce heat even during temperatures below 0 degrees F, mini-split heat pumps have come a long way (specifically the Mitsubishi HyperHeat series). These systems do typically qualify for rebates and/or tax credits..

Heat Pump Installations

Heat pumps are like other heating solutions in that they have a finite lifespan—after a while, you’re going to have replace your unit entirely. When your system begins to break down frequently, is showing signs of age, has become incredibly inefficient, or simply can’t keep up with your heating demands any further, it may be time to retire it and install a new one. When you need your heat pump replaced, our team will send an experienced technician to you in order to measure and evaluate your home and then hand-select the perfect replacement system for your home. We make sure that every replacement system we install is efficient, advanced, and set up to provide you with the high-quality heat you need.

View Heat Pumps Gallery

      
   Akian Plumbing, Heating & Air Conditioning
   1951 Google reviews 
  Write a review 
 
 
 
   
 
 
      Posted on Google  
   
   Jeffery Fry 
 26 September 2026
 
 
  We recently had our hot water heater replaced after our previous heater failed and flooded our basement. We couldn't be happier with the entire experience! From start to finish, the process was smooth, efficient, and professional. Manny and his team arrived right on time, carefully removed the old unit, and installed the new heater with expert precision. Manny had made our job a priority.

The new hot water heater works flawlessly, providing consistent, hot water with impressive energy efficiency. Manny was friendly, knowledgeable, and took the time to explain how to maintain the system and the automatic water shutoff.

Overall, this replacement has brought us peace of mind knowing we have a reliable source of hot water for our home. We highly recommend this service to anyone in need of a quality water heater upgrade! Akian had also replaced our gas furnace at the end of 2024 and had the same excellent service.
  
 
     Posted on Google  
   
   Wayne Boulais 
 25 September 2026
 
 
  James can on time explained what would be done and expected time frame.  Did the work and showed pictures at the end to explain.  Akian is well run and easy to deal with.
  
 
     Posted on Google  
   
   Yvonne DeMarino 
 23 September 2026
 
 
  Matt B. is exceptional and has an encyclopedic knowledge of boiler systems. He can answer questions about every permutation of considerations in the lead up to purchasing an efficient, safe new boiler. We were pleasantly surprised by his fluency and responsiveness when we peppered him with over an hour of questions and the company’s patience with us in considering a major purchase. I would highly recommend Matt and Akian Plumbing.
  
 
     Posted on Google  
   
   Rachel Danford 
 23 September 2026
 
 
  Great to talk with Carlos, he explained everything clearly and answered all my questions
  
 
     Posted on Google  
   
   Matt Thyng 
 22 September 2026
 
 
  Carlos did a great job installing our dryer duct. Would highly recommend them!
  
 
     Posted on Google  
   
   Zhibin Deng 
 22 September 2026
 
 
  Carlos
  
 
     Posted on Google  
   
   Jennifer Kelly 
 21 September 2026
 
 
  Carlos was very helpful and thorough!
  
 
     Posted on Google  
   
   Ethan Avery 
 21 September 2026
 
 
  I called Akian for a furnace cleaning and routine maintainance. Carlos provided great service and completed the maintainance without issue. He also provided a great explanation of recommended additional maintainance to maximize the life of my system
  
 
     Posted on Google  
   
   Nicholas Barnes 
 21 September 2026
 
 
  I rarely leave google reviews.  However, I felt like my experience with Aikian was so positive that I wanted to share.  I appreciated the professional communication - very streamlined and attentive, the workmanship was excellent.  They did exactly what they said they would do.  The cost DIDN'T change, after the contract/quote.  They were respectful in the home - kept things clean, used lots of drop clothes/shoe protection.  There was an aspect of professionalism, promptness, and communication that I so very much appreciated.  Would highly recommend. Would use again.
  
 
     Posted on Google  
   
   Giulia Mazza 
 18 September 2026
 
 
  Carlos provided exceptional service, doing a thorough assessment and answering all my questions (many!) questions carefully and professionally. Very satisfied!

      
   Akian Plumbing, Heating, Cooling & Electric
   288 Yelp reviews 
  Write a review 
 
 
 
   
 
 
      Posted on Yelp  
   
   Andrew H. 
 25 September 2026
 
 
 Verified AJ and TJ's work was high-quality - they installed a gas boiler heating system.  Prompt, professional, hard-working - would use Akian and AJ & TJ again.
  
 
     Posted on Yelp  
   
   Matt T. 
 23 September 2026
 
 
 Verified Carlos did a great job with our dryer duct. The company in general is very responsive and gives you a heads up when they are on their way. Highly recommend them!
  
 
     Posted on Yelp  
   
   Emma T. 
 16 September 2026
 
 
 Verified Absolutely horrible.
Repeatedly reschedules due to their own errors and takes multiple trips to fix an issue to drive up their hours.
Customer service is terrible and unresponsive after 4:30 and they offer no weekend support. 
We have been without hot water for over two weeks because of the company but charged over $1000+.
  
 
     Posted on Yelp  
   
   Clayton W. 
 26 August 2026
 
 
 Verified They are very friendly and only repair what's needed to be repaired. They made the repair and left me feeling like I didn't get taken advantage of.
  
 
     Posted on Yelp  
   
   Ruben O. 
 19 August 2026
 
 
 Verified I called to ask for a general price range for replacing a P-trap. They told me they would not provide any pricing information unless they first sent a master plumber out for a $120 service call.

I even asked what the *lowest* possible cost for a basic P-trap replacement would be, just so I could have some idea of what to expect, and they still refused to answer.

That made me uncomfortable. I understand that an exact quote may require seeing the job in person, but refusing to provide even a starting price or rough range felt unnecessarily vague. I didn't feel comfortable paying $120 upfront without having any idea what I might ultimately be charged, so I decided not to move forward with them.
  
 
     Posted on Yelp  
   
   Chris H. 
 18 August 2026
 
 
 Verified Sean and Andrew were great. I came home from work one day to discover water damage to my bathroom ceiling. Sean came out quickly to assess the situation. He was able to get someone out to remediate right away. Once the cleanup was complete, Andrew came out to do some further investigate and was able to successfully identify the water source in my very old condo building in Brighton. Both were very friendly and professional. Highly recommended!
  
 
     Posted on Yelp  
   
   Tom H. 
 6 August 2026
 
 
 Verified So wanted to give an update to a 2 star review i left for Akian for work done about a month ago.  I had two gripes:  Call center customer service and dispatch and high pricing.
I have to give their management credit:  They saw my review, reached out and yesterday service manage Jeff called me.  It's rare these days for someone to really listen to how things looked on my side of the road and to Jeff's credit he did that.  Not only that we reached and agreement regarding what i felt was high pricing two two of the three components they replaced on my AC system.
In addition he mentioned that they are moving away from the foreign call center customer service--this is a good thing.  Who wants to feel if they get disconnected they can't call the person back?  All this reassured me that despite some issues they are getting themselves on track and that they cared enough to make things right for me.
  
 
     Posted on Yelp  
   
   C. B. 
 17 July 2026
 
 
 Verified Carlos came today to troubleshoot my central AC. which stopped working yesterday.  He was very upfront saying that he was unfamiliar with my particular set up. However, with assistance from his office, he was able to diagnose and fix the issue.  It was not a simple 1-2-3 due to the poor initial installation from another company 9 years ago.  He was diligent looking for solutions and was able to get the  AC working.  Part of the issue was the thermostat, which he replaced.  I will make Akian my go-to company for my system. thank you Carlos.  It is only a 4 because I was hoping for same day services yesterday.
  
 
     Posted on Yelp  
   
   Jennifer G. 
 2 July 2026
 
 
 Verified Our AC stopped working and Akian responded right away and fixed our AC on the hottest day so far.
  
 
     Posted on Yelp  
   
   Kim G. 
 22 June 2026
 
 
 Verified Do not call if you actually have an emergency.  Called them around 5pm this afternoon, told them my toilet was leaking all over the floor and that I was on the ground floor of a multi-floor condominium building.  They opened a ticket and said someone would be out between 6pm and midnight.  Called around 6:30 to see if there was an update, because even with the water turned off I had about 2 inches of water leaking out onto the floor.  She said the plumber was finishing up a call then heading to me.  I called an hour later and she said "oh, we don't service multi-floor buildings you will have to call someone else but they NEVER called to tell me.  Wasted two hours waiting for a plumber that was never coming, causing damage to the bathroom floor and the carpeting in the hallway.

Contact Our Team Today

A full-service, professional team of Plumbing, HVAC, and Electrical Experts serving our community since 2017. We Look Forward to Helping You. Fill the form and our team will get in touch with you.

First NAme(Required)

Last Name(Required)

Phone(Required)

Email(Required)

Address*(Required)

Are You a New Customer?(Required)

Message(Required)

Custom Checkbox

By clicking “Submit”, and submitting this form, I am providing express written consent to receive auto-dialed and pre-recorded calls, texts, emails, and SMS/MMS messages with marketing communications (e.g., regarding home services marketing, promotions, and offers) from Akian Plumbing, Heating, Cooling & Electric at the phone number provided above, even if the number is on a corporate, state, or national Do Not Call list. Consent is not a condition to purchase services or products. Msg frequency varies. Reply REMOVE or STOP to unsubscribe anytime. Information will not be shared with third parties for marketing purposes. Message & data rates may apply. For Help, contact customercare@akianplumbing.com. View our Privacy Policy; Terms of Service

CAPTCHA

#1 Heat Pump Services in MA

We are proud to offer our customers a wide variety of benefits, including:

Special Offers

$100 OFF

First Time Customer Coupon

Discount

$100 OFF

AC or Heat Pump Installation

Discount

$50 OFF

Sump/Ejector Pump Installation

Rebates

Mass Save HEAT Loan

Loan at 0.00% APR up to $25,000 for qualifying purchases.

HEAT PUMP: $1,125 PER TON up to $8,500

PARTIAL HOME REBATE (up to $8,500) for qualifying heat pump equipment.

HEAT PUMP:$2,650 PER TON up to $8,500

WHOLE HOME REBATE (up to $8,500) for qualifying heat pump equipment.

WATER HEATER: $750 instant rebate

Reach Out to the Experts at Watertown Home Services

Heat Pump Repairs

Type of Heat Pumps: Ducted & Mini-Split

Heat Pump Installations

Contact Our Team Today

HEAT PUMP:
$1,125 PER TON up to $8,500

HEAT PUMP:
$2,650 PER TON up to $8,500