A sump pump is designed to keep your basement dry. A malfunctioning system can result in a flooded basement, extensive property damage, and even compromised structural integrity. If your sump pump breaks down, you can depend on Akian Plumbing, Heating, Cooling & Electric to take care of the problem. Our technicians arrive equipped with the parts they need to complete sump pump repair—quickly.
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Sump Pump Inspection Service

Watertown homeowners often don’t know their sump pumps are on the brink of failure. And if there is a problem brewing, they may not have the knowledge to identify the source of the issue. Our licensed sump pump plumbers are trained to inspect every part of the system and spot the most minor problems. They inspect the discharge location, to ensure setup issues don’t cause water to back up, and routine sump pump cleaning. Alarm testing is performed so you’ll be alerted should the system stop working.

Types of Sump Pumps We Service

Thanks to the expertise and skill of our team, you have a sump pump service provider near you to troubleshoot, diagnose, and repair common types of equipment. These include:

  • Basement Sump Pumps: Often situated in a pit beneath the structure, a basement pump drains water from the lowest level of your home, which is most susceptible to flooding.
  • Sewage Sump Pumps: Remove and eject sewage to a septic tank or directly into a municipal sewage system; they are specially designed to let solids pass through without causing a clog.
  • Submersible Sump Pumps: The body and motor are contained in one housing, which sits below the water level in the sump pit to prevent overheating. They differ from pedestal sump pumps with a motor above the sump pit to limit water damage.
  • Backup/Battery Operated Sump Pumps: Provide flood protection should the primary pump fail. They start automatically when it stops working, whether or not electric power is available.

What Is a Sump Pump?

Electrically operated, a sump pump is a flood prevention system that turns on automatically when water reaches a certain level. It is contained in a sump pit. Mechanical elements in the pump trigger the system when the water level rises above a pre-determined threshold. When the pump is active, it forces water outside the home or into a storm drain. By ejecting water beneath it, the sump pump can prevent water overflows and flooding due to heavy rainfall or groundwater that leaks through the foundation.

Common Problems with Sump Pumps

You might need sump pump repair from a plumbing company near you if the following issues occur:

  • Burnt-out Pump: An overworked sump pump can burn out and sustain serious damage. A jammed or faulty float switch can cause it to fail as well. If a pump isn’t working, it may also have poorly made materials or parts.
  • Clogging: The intake of a sump pump is prone to getting clogged. If this happens, then the pump cannot extract water from the sump pit and move it outside your home. Discharge pipes can fill with rocks, dirt, and debris or even tree roots.
  • Loss of Power: Aside from problems with internal parts, a power failure can be caused by a tripped circuit breaker or local outage. The pump may have been accidentally unplugged, so you can start troubleshooting from there.
  • Frozen Discharge Pipe: Any pipe with no or poor insulation can freeze in cold weather, especially in the wintertime and in locations outside the living spaces of your home.
  • High Water Volume: If the water flow exceeds the pump’s rated capacity, it might not be able to handle the volume; the sump pump can be overwhelmed and unable to prevent a flood.

Other possible issues include improper installation, a lack of maintenance, and the age of your system. Sump pumps generally last up to 10 years although some models can run for longer. It’s always best to rely on a professional for installation. When installing a new system, a check valve should be installed on the discharge line as should an air relief hole that curbs air pressure buildup in the pipe. Sump pumps should also never be placed directly in gravel or dirt.

Contact Akian Plumbing to Repair Your Sump Pumps Today

Our sump pump plumbers are ready to help you deal with any sump pump problem. Pump failure is often a dire situation, as this tends to happen in heavy storms. We are available during workdays, nights, and weekends to provide emergency sump pump repair, so you aren’t left with a basement-full of water. For repairs in Watertown or elsewhere in the Boston area, call (617) 894-7803 or contact us online.
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Laurice Flowers profile picture
Laurice Flowers
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Great work by Justin (technician) and the entire team in solving our 3 year long issue of not having reliable AC. The external line looks multiple times better than what we thought. The work was done efficiently with minimal disruptions. Thanks!
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Zifan Chen profile picture
Zifan Chen
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James did an excellent job deep cleaning my HVAC system. He took the time to explain the entire process clearly and even shared helpful tips for future maintenance. Great service and very professionaL
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Michael O'Connor profile picture
Michael O'Connor
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Carlos was very impressive in that he did a thorough analysis of the current condition of my HVAC system and then explained it all to me and gave me options for moving strategically to the next step. He was very professional ! Mike
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Zhang Tao profile picture
Zhang Tao
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I had a AC maintenance service today. It was a such wonderful experience. I had the guy named Carlos, who is super nice, neat, efficient and professional. Get the job done and made valuable suggestions. Thank you Carlos!
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Michelle Chambers profile picture
Michelle Chambers
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Carlos was on time, fast and clearly knew his stuff. We're very happy with Akian's service and, in particular, Carlos's work.
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Matt Olson profile picture
Matt Olson
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Jackson and his team were very professional and did a really clean install of whole home air conditioning. The experience was outstanding and we look forward to working with Akian again!
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linda simon
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Positive experience with George & Michael
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David Jellesma profile picture
David Jellesma
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James G. And Mike G did a great job taking care of my system. They were punctual, professional, clear with communication, and did a great job setting expectations. I will definitely continue using Akian going forward.
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Yuka Hackert profile picture
Yuka Hackert
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We had a fantastic experience with George and Michael from Akian Plumbing. They were professional, knowledgeable, and incredibly helpful from start to finish. They took the time to assess the issue thoroughly, explained everything clearly, and found a smart solution that worked with a reasonable price. Their work was efficient and high-quality — we truly felt in good hands. Highly recommend George, Michael, and the Akian team for anyone looking for reliable and honest plumbing services!
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Drew Bissaro
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George and Michael did a great job repairing my toilet. Personable and smart and prompt. I paid more money than the call center intake had led me to believe would be charged, but that is the way of the world these days. They did a fine job. Would recommend.
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Andrew H.
25 September 2026
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AJ and TJ's work was high-quality - they installed a gas boiler heating system. Prompt, professional, hard-working - would use Akian and AJ & TJ again.
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Matt T.
23 September 2026
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Carlos did a great job with our dryer duct. The company in general is very responsive and gives you a heads up when they are on their way. Highly recommend them!
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Emma T.
16 September 2026
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Absolutely horrible. Repeatedly reschedules due to their own errors and takes multiple trips to fix an issue to drive up their hours. Customer service is terrible and unresponsive after 4:30 and they offer no weekend support. We have been without hot water for over two weeks because of the company but charged over $1000+.
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Clayton W. profile picture
Clayton W.
26 August 2026
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They are very friendly and only repair what's needed to be repaired. They made the repair and left me feeling like I didn't get taken advantage of.
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Ruben O. profile picture
Ruben O.
19 August 2026
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I called to ask for a general price range for replacing a P-trap. They told me they would not provide any pricing information unless they first sent a master plumber out for a $120 service call. I even asked what the *lowest* possible cost for a basic P-trap replacement would be, just so I could have some idea of what to expect, and they still refused to answer. That made me uncomfortable. I understand that an exact quote may require seeing the job in person, but refusing to provide even a starting price or rough range felt unnecessarily vague. I didn't feel comfortable paying $120 upfront without having any idea what I might ultimately be charged, so I decided not to move forward with them.
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Chris H. profile picture
Chris H.
18 August 2026
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Sean and Andrew were great. I came home from work one day to discover water damage to my bathroom ceiling. Sean came out quickly to assess the situation. He was able to get someone out to remediate right away. Once the cleanup was complete, Andrew came out to do some further investigate and was able to successfully identify the water source in my very old condo building in Brighton. Both were very friendly and professional. Highly recommended!
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Tom H. profile picture
Tom H.
6 August 2026
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So wanted to give an update to a 2 star review i left for Akian for work done about a month ago. I had two gripes: Call center customer service and dispatch and high pricing. I have to give their management credit: They saw my review, reached out and yesterday service manage Jeff called me. It's rare these days for someone to really listen to how things looked on my side of the road and to Jeff's credit he did that. Not only that we reached and agreement regarding what i felt was high pricing two two of the three components they replaced on my AC system. In addition he mentioned that they are moving away from the foreign call center customer service--this is a good thing. Who wants to feel if they get disconnected they can't call the person back? All this reassured me that despite some issues they are getting themselves on track and that they cared enough to make things right for me.
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C. B.
17 July 2026
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Carlos came today to troubleshoot my central AC. which stopped working yesterday. He was very upfront saying that he was unfamiliar with my particular set up. However, with assistance from his office, he was able to diagnose and fix the issue. It was not a simple 1-2-3 due to the poor initial installation from another company 9 years ago. He was diligent looking for solutions and was able to get the AC working. Part of the issue was the thermostat, which he replaced. I will make Akian my go-to company for my system. thank you Carlos. It is only a 4 because I was hoping for same day services yesterday.
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Jennifer G.
2 July 2026
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Our AC stopped working and Akian responded right away and fixed our AC on the hottest day so far.
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Kim G.
22 June 2026
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Do not call if you actually have an emergency. Called them around 5pm this afternoon, told them my toilet was leaking all over the floor and that I was on the ground floor of a multi-floor condominium building. They opened a ticket and said someone would be out between 6pm and midnight. Called around 6:30 to see if there was an update, because even with the water turned off I had about 2 inches of water leaking out onto the floor. She said the plumber was finishing up a call then heading to me. I called an hour later and she said "oh, we don't service multi-floor buildings you will have to call someone else but they NEVER called to tell me. Wasted two hours waiting for a plumber that was never coming, causing damage to the bathroom floor and the carpeting in the hallway.

Reach out to Akian Plumbing, Heating, Cooling & Electric when you need to speak with a plumber.

Schedule an assessment by reaching out to us at (617) 894-7803 today or fill the form below

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