Do you ever wonder what’s in your water? You bathe, drink, and wash dishes and clothes with it; understanding what’s in it can be vital to your health and the functionality and longevity of your plumbing fixtures and equipment, such as your water heater, boiler, etc. We now offer water testing, treatment, and filtration services. You have the option of testing for hardness, lead, chlorine, and bacteria. Let our team of water filtration experts in Watertown help you find the right option for your needs. Contact us today  to get started with an assessment.

We are proud to offer our customers a wide variety of benefits, including:

Services that have earned numerous awards and accolades

Technicians who are trained on the latest in plumbing technology

Service available on nights and weekends

Licensed and insured plumbers for your peace of mind

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Frequently Asked Questions

Hard water is the result of minerals such as calcium and magnesium dissolving in water, and it can be an inconvenience and burden on your plumbing system when high in content. Hard water can result in:

What is hardness or hard water and how does it affect me?

We offer a broad range of services, including:

Most homes in Massachusetts are typically in the “safe zone” when it comes to hard water, but some towns/cities, including Cambridge, are notorious for high levels.

Do I have to worry about lead in my water?

Lead water mains were usually installed in homes built before 1940; however, it wasn’t until 1989 that the many older copper plumbing systems were joined with a 50/50 lead solder. Lead mains are usually a dull grey color, and you can use a key or quarter to carefully scratch the pipe to expose a bright silver color. Lead solder is more difficult to identify as it looks similar to the 95/5 solder used today. If you have a lead main or lead solder joints, run the water if it has been sitting for several hours (until it turns cold) at the tap before drinking or cooking with the water. Never use hot water for consumption, as it typically contains higher levels of lead than cold water. Boiling water will not reduce levels of lead, and may actually increase them.

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Laurice Flowers profile picture
Laurice Flowers
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Great work by Justin (technician) and the entire team in solving our 3 year long issue of not having reliable AC. The external line looks multiple times better than what we thought. The work was done efficiently with minimal disruptions. Thanks!
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Zifan Chen profile picture
Zifan Chen
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
James did an excellent job deep cleaning my HVAC system. He took the time to explain the entire process clearly and even shared helpful tips for future maintenance. Great service and very professionaL
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Michael O'Connor profile picture
Michael O'Connor
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Carlos was very impressive in that he did a thorough analysis of the current condition of my HVAC system and then explained it all to me and gave me options for moving strategically to the next step. He was very professional ! Mike
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Zhang Tao profile picture
Zhang Tao
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I had a AC maintenance service today. It was a such wonderful experience. I had the guy named Carlos, who is super nice, neat, efficient and professional. Get the job done and made valuable suggestions. Thank you Carlos!
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Michelle Chambers profile picture
Michelle Chambers
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
Carlos was on time, fast and clearly knew his stuff. We're very happy with Akian's service and, in particular, Carlos's work.
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Matt Olson profile picture
Matt Olson
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Jackson and his team were very professional and did a really clean install of whole home air conditioning. The experience was outstanding and we look forward to working with Akian again!
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linda simon profile picture
linda simon
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Positive experience with George & Michael
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David Jellesma profile picture
David Jellesma
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
James G. And Mike G did a great job taking care of my system. They were punctual, professional, clear with communication, and did a great job setting expectations. I will definitely continue using Akian going forward.
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Yuka Hackert profile picture
Yuka Hackert
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
We had a fantastic experience with George and Michael from Akian Plumbing. They were professional, knowledgeable, and incredibly helpful from start to finish. They took the time to assess the issue thoroughly, explained everything clearly, and found a smart solution that worked with a reasonable price. Their work was efficient and high-quality — we truly felt in good hands. Highly recommend George, Michael, and the Akian team for anyone looking for reliable and honest plumbing services!
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Drew Bissaro profile picture
Drew Bissaro
Google star 1Google star 2Google star 3Google star 4Google star 5Trustindex verifies that the original source of the review is Google.
George and Michael did a great job repairing my toilet. Personable and smart and prompt. I paid more money than the call center intake had led me to believe would be charged, but that is the way of the world these days. They did a fine job. Would recommend.
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Clayton W. profile picture
Clayton W.
26 August 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
They are very friendly and only repair what's needed to be repaired. They made the repair and left me feeling like I didn't get taken advantage of.
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Ruben O. profile picture
Ruben O.
19 August 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
I called to ask for a general price range for replacing a P-trap. They told me they would not provide any pricing information unless they first sent a master plumber out for a $120 service call. I even asked what the *lowest* possible cost for a basic P-trap replacement would be, just so I could have some idea of what to expect, and they still refused to answer. That made me uncomfortable. I understand that an exact quote may require seeing the job in person, but refusing to provide even a starting price or rough range felt unnecessarily vague. I didn't feel comfortable paying $120 upfront without having any idea what I might ultimately be charged, so I decided not to move forward with them.
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Chris H. profile picture
Chris H.
18 August 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Sean and Andrew were great. I came home from work one day to discover water damage to my bathroom ceiling. Sean came out quickly to assess the situation. He was able to get someone out to remediate right away. Once the cleanup was complete, Andrew came out to do some further investigate and was able to successfully identify the water source in my very old condo building in Brighton. Both were very friendly and professional. Highly recommended!
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Tom H. profile picture
Tom H.
6 August 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
So wanted to give an update to a 2 star review i left for Akian for work done about a month ago. I had two gripes: Call center customer service and dispatch and high pricing. I have to give their management credit: They saw my review, reached out and yesterday service manage Jeff called me. It's rare these days for someone to really listen to how things looked on my side of the road and to Jeff's credit he did that. Not only that we reached and agreement regarding what i felt was high pricing two two of the three components they replaced on my AC system. In addition he mentioned that they are moving away from the foreign call center customer service--this is a good thing. Who wants to feel if they get disconnected they can't call the person back? All this reassured me that despite some issues they are getting themselves on track and that they cared enough to make things right for me.
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C. B. profile picture
C. B.
17 July 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Carlos came today to troubleshoot my central AC. which stopped working yesterday. He was very upfront saying that he was unfamiliar with my particular set up. However, with assistance from his office, he was able to diagnose and fix the issue. It was not a simple 1-2-3 due to the poor initial installation from another company 9 years ago. He was diligent looking for solutions and was able to get the AC working. Part of the issue was the thermostat, which he replaced. I will make Akian my go-to company for my system. thank you Carlos. It is only a 4 because I was hoping for same day services yesterday.
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Jennifer G. profile picture
Jennifer G.
2 July 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Our AC stopped working and Akian responded right away and fixed our AC on the hottest day so far.
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Kim G. profile picture
Kim G.
22 June 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Do not call if you actually have an emergency. Called them around 5pm this afternoon, told them my toilet was leaking all over the floor and that I was on the ground floor of a multi-floor condominium building. They opened a ticket and said someone would be out between 6pm and midnight. Called around 6:30 to see if there was an update, because even with the water turned off I had about 2 inches of water leaking out onto the floor. She said the plumber was finishing up a call then heading to me. I called an hour later and she said "oh, we don't service multi-floor buildings you will have to call someone else but they NEVER called to tell me. Wasted two hours waiting for a plumber that was never coming, causing damage to the bathroom floor and the carpeting in the hallway.
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Elizabeth W. profile picture
Elizabeth W.
12 June 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
My first time using Akian for my HVAC maintenance. James G. was friendly, knowledgeable, good at explaining and informative. Much appreciated. I also appreciate that the company sent out a reminder text for the appointment with a picture of the service person. Consider me a new customer of Akian who will be requesting James G. every time! Thank you.
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Gregory R. profile picture
Gregory R.
8 June 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
We had an AC system that was not running, so we scheduled an appointment with Akian. Matt showed up on schedule, diagnosed the problem, and completed the necessary work quickly and at a reasonable price. We have used Akian in the past and continue to be very happy with their service. We will call them again for plumbing and HVAC issues in the future.
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K Y. profile picture
K Y.
4 June 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Sean C. and his assistant Berkeley came by on schedule and assessed the rusting flange on my toilet. Gave me a couple of options and what he recommended. Toilet installed and working well. The key items for the five star rating was their professional mannerism and attention to cleanliness (wearing shoe covers, wiping up spilt water, taking all trash with them, and most of all, they are pleasant people.). Thanks Akian Plumbing.

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