#1 Water Treatment & Filtration Services in MA

 
 
 
 
  
 
 
 Akian Plumbing, Heating & Air Conditioning
  
 1273 Google reviews 
 
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 Posted on Google  
 
  
 
 
 Laurice Flowers 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Great work by Justin (technician) and the entire team in solving our 3 year long issue of not having reliable AC. The external line looks multiple times better than what we thought. The work was done efficiently with minimal disruptions. Thanks!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Zifan Chen 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
James did an excellent job deep cleaning my HVAC system. He took the time to explain the entire process clearly and even shared helpful tips for future maintenance. Great service and very professionaL
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Michael O'Connor 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Carlos was very impressive in that he did a thorough analysis of the current condition of my HVAC system and then explained it all to me and gave me options for moving strategically to the next step. He was very professional !
Mike
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Zhang Tao 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
I had a AC maintenance service today. It was a such wonderful experience. I had the guy named Carlos, who is super nice, neat, efficient and professional. Get the job done and made valuable suggestions.
Thank you Carlos!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Michelle Chambers 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Carlos was on time, fast and clearly knew his stuff. We're very happy with Akian's service and, in particular, Carlos's work.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Matt Olson 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Jackson and his team were very professional and did a really clean install of whole home air conditioning. The experience was outstanding and we look forward to working with Akian again!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 linda simon 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
Positive experience with George & Michael
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 David Jellesma 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
James G. And Mike G did a great job taking care of my system. They were punctual, professional, clear with communication, and did a great job setting expectations. I will definitely continue using Akian going forward.
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Yuka Hackert 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
We had a fantastic experience with George and Michael from Akian Plumbing. They were professional, knowledgeable, and incredibly helpful from start to finish. They took the time to assess the issue thoroughly, explained everything clearly, and found a smart solution that worked with a reasonable price. Their work was efficient and high-quality — we truly felt in good hands. Highly recommend George, Michael, and the Akian team for anyone looking for reliable and honest plumbing services!
  
 
  
 
 
 
 Posted on Google  
 
  
 
 
 Drew Bissaro 
 
 
 
 Trustindex verifies that the original source of the review is Google. 
George and Michael did a great job repairing my toilet. Personable and smart and prompt. I paid more money than the call center intake had led me to believe would be charged, but that is the way of the world these days. They did a fine job. Would recommend.
  
 
  
 
 
 
   
 
 
 

 
 
 
 
  
 
 
 Akian Plumbing, Heating, Cooling & Electric
  
 291 Yelp reviews 
 
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 Posted on Yelp  
 
  
 
 
 Mimi D. 
 
4 November 2026
 
 
 Verified 
Doing maintenance on my boiler. he did a good job when you call Akian make sure you request for George A
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Greg G. 
 
4 November 2026
 
 
 Verified 
Extremely Disappointing Service -- Poor Communication, Questionable Pricing, and a Complete Lack of Follow-Through

I hired this company to address a water leak in my steam heating system. Initially, I believed the problem was with two steam vents that I had purchased myself but was unable to remove because they were seized.

The company charged me $450 to install two vents that I supplied, a job that took approximately one hour. Unfortunately, replacing the vents did not resolve the problem. We subsequently identified what appeared to be a clogged line beneath one of the vents.

I requested an estimate to repair the problem and was instead given a proposal to replace both lines for approximately $2,150. When I asked why both needed replacing when only one appeared to be clogged, the technician's explanation was simply that the other one could eventually clog.

I explained that I wasn't comfortable spending that amount of money unnecessarily and that, as the homeowner, I believed it was my prerogative to determine what work I wanted performed. I also indicated that I might seek another estimate. Later that evening, I spoke with the technician again and explained that I would like to move forward, but requested a revised estimate to replace only the clogged line. He assured me he would speak with the office and get back to me.

A week passed. Nothing.

What followed was an extraordinarily frustrating exercise in trying to communicate with this company. Their telephone system requires you to leave a message and wait for someone to return your call, with no indication of when that might happen. If you're unavailable when they call, the entire process starts over.

The only person with whom I was able to maintain any consistent communication was the manager of their answering service, primarily through text messages. Eventually, he provided a revised price of $1,850 to replace just the one clogged line.

This raised yet another concern. The original estimate was $2,150 to replace both lines. Removing what I understood to be approximately 60% of the proposed work resulted in a price reduction of only $300, or roughly 14%. I also asked the manager whether he had the original estimate prepared by the technician so we could compare the two proposals. He responded that they were attempting to contact the technician.

I never received the original estimate, an explanation of the pricing, or any meaningful follow-up. Once again, communication stalled. Finally, arrangements were made for someone from their service department to call and discuss my concerns. I explained that I would be available around noon, and they agreed to call at approximately that time.

I sat with my phone in my lap from 11:30 a.m. until 1:15 p.m., waiting for a call that never came.

What makes this especially troubling is that I have three family members living in my home, a steam heating system that needs repair, and winter approaching. This is not a cosmetic improvement or an optional renovation. It is a necessary repair to keep my home heated.

I cannot help but come away with the impression that this company is more interested in the size of the job than in providing responsible, attentive service to its customers. Whether that is actually their motivation, I cannot say, but their conduct has certainly left me feeling that way.

I have no objection to paying a fair price for professional work. What I do object to is being encouraged to authorize work that has not been adequately justified, receiving a revised price that raises legitimate questions, and then being repeatedly ignored when I ask for an explanation.

My recommendation is simple: Look elsewhere.

I cannot recommend this company strongly enough as one to avoid. Their questionable recommendations, unexplained pricing, repeated failures to communicate, disregard for scheduled callbacks, and apparent indifference to a customer facing a legitimate heating problem have been profoundly disappointing.

A company that charges professional rates should be expected to deliver professional service, accountability, and communication. In my experience, this company failed on all three counts.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Lindsay K. 
 
3 November 2026
 
 
 Verified 
George A was awesome and very quick/responsive. He explained everything we needed to know after he fixed our shower drain, and made sure we had a plan in place in case it leaked in the future.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Billy M. 
 
2 November 2026
 
 
 Verified 
George A. was a massive help!  Came in and saved our garbage disposal instead of having to get it replaced.  Big thanks to the AKian crew.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Jon R. 
 
8 October 2026
 
 
 Verified 
I called Akian plumbing to help me identify a leak. I had already opened up the ceiling of the floor below my bathroom, and they found the toilet flange was deteriorated. They came back in two days to remove the toilet and replace the flange which has resolved the leak.  Scheduling was easy with them, and they were great at communicating arrival times and costs before starting the work.  Highly recommended.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Andrew H. 
 
25 September 2026
 
 
 Verified 
AJ and TJ's work was high-quality - they installed a gas boiler heating system.  Prompt, professional, hard-working - would use Akian and AJ & TJ again.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Matt T. 
 
23 September 2026
 
 
 Verified 
Carlos did a great job with our dryer duct. The company in general is very responsive and gives you a heads up when they are on their way. Highly recommend them!
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Emma T. 
 
16 September 2026
 
 
 Verified 
Absolutely horrible.
Repeatedly reschedules due to their own errors and takes multiple trips to fix an issue to drive up their hours.
Customer service is terrible and unresponsive after 4:30 and they offer no weekend support. 
We have been without hot water for over two weeks because of the company but charged over $1000+.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Clayton W. 
 
26 August 2026
 
 
 Verified 
They are very friendly and only repair what's needed to be repaired. They made the repair and left me feeling like I didn't get taken advantage of.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Ruben O. 
 
19 August 2026
 
 
 Verified 
I called to ask for a general price range for replacing a P-trap. They told me they would not provide any pricing information unless they first sent a master plumber out for a $120 service call.

I even asked what the *lowest* possible cost for a basic P-trap replacement would be, just so I could have some idea of what to expect, and they still refused to answer.

That made me uncomfortable. I understand that an exact quote may require seeing the job in person, but refusing to provide even a starting price or rough range felt unnecessarily vague. I didn't feel comfortable paying $120 upfront without having any idea what I might ultimately be charged, so I decided not to move forward with them.