Technician installing a generator outside a home.

Is Your Home Prepared for the Next Power Outage?

Severe weather, grid failures, and infrastructure problems create unpredictable power outages. In Massachusetts, residents can face multi-day blackouts during winter ice storms, summer thunderstorms, and nor’easters. When the lights go out, your family loses comfort, security, and potentially critical systems—including heating, refrigeration, medical equipment, and internet connectivity.

A whole-home standby generator automatically activates within seconds of a power loss and keeps your entire house running on its own fuel supply. Unlike portable generators, which require manual setup and careful placement, a standby system is permanently installed, automatically managed, and capable of powering essential systems—or your entire home—for as long as fuel is available.

Why homeowners in Massachusetts choose whole-home generators:

  • Automatic activation—no manual startup or fuel transfer required
  • Seamless power delivery to your entire home through an automatic transfer switch
  • Professional installation that meets all local electrical and building codes
  • Kohler and Generac generators with industry-leading reliability ratings
  • Protection for heat pumps, HVAC systems, refrigeration, medical devices, and internet connectivity
  • Insurance discounts available for homes with certified generator installations
  • Increased home value and buyer confidence during resale

Critical Signs Your Home Needs a Generator

You Live in an Area with Frequent Outages

If your town experiences multiple outages annually, especially during critical seasons, a standby generator provides essential peace of mind. Power outages lasting even a few hours can damage food, disable heating or cooling systems, and disrupt work-from-home situations.

You Have Specific Power Requirements

Homes with heat pumps, medical equipment, or water well pumps depend on continuous electricity. A generator ensures these critical systems never stop, protecting both comfort and health during extended power failures.

You Value Business Continuity

Remote work and home-based businesses cannot tolerate internet downtime. A whole-home generator keeps your office, networking equipment, and connectivity running throughout any outage.

Our Complete Generator Installation Process

Step 1: Load Analysis & Sizing

Our electricians evaluate your home’s total electrical load, including HVAC, heating, water heaters, and critical circuits. We then recommend the appropriate generator size and fuel type—natural gas, propane, or diesel—based on your needs and budget.

Step 2: Installation & Transfer Switch Setup

We install the generator unit on a secure, level pad, connect it to your fuel source, and wire an automatic transfer switch into your electrical panel. This system detects power loss and automatically switches your home to generator power within 10 seconds.

Step 3: Testing, Permits & Inspection

We conduct comprehensive load testing under various conditions, handle all permit applications and municipal inspections, and provide you with complete documentation of installation and warranty registration.

Generator Types & Fuel Options

Natural Gas Generators

Ideal for homes with existing natural gas lines, these generators provide unlimited fuel supply without storage concerns. No refueling is ever required, making them the most convenient option for long-term reliability.

Propane Generators

Perfect for homes without natural gas, propane systems offer excellent fuel stability and long shelf life. Propane tanks can be sized to support days or weeks of continuous operation, depending on storage space.

Diesel Generators

For maximum runtime and efficiency, diesel generators deliver superior fuel economy and extended operating periods. Ideal for large homes or facilities requiring days of independent power generation.

What Our Customers Say

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Rhonda Petrella profile picture
Rhonda Petrella
23 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Very happy with the service. The plumber arrived on time, explained everything that would be done and approximately how long it would take. He was very courteous and put a tarp down and wore shoe coverings while working. I will definitely use this company again.
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Susie Serreze profile picture
Susie Serreze
21 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Carlos explained the repair options and was very respectful and professional.
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Burak H Alver profile picture
Burak H Alver
21 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Update to the update. I am sticking with Akian. They are a big company with many competent technicians. They respond timely. They do their best to make customers happy. It's hard to know when things fail where the fault falls. But they have been responsive and they have fixed issues with little to no charge as appropriate. See below for history. ---- Update to my original review. Some years later, after having them install new heater, water heater, and AC. The heater that akian has since installed 3 years ago has run into problems every year since. One time, one of the vent pipes was not attached properly. It was under 1year since the installation so they fixed it for free. Nex time, it was an issue with exhaust piping. Must have been some other installation errors but since it had been more than a year since installation; we were charged for the repair. And now again, we have cold air blowing from the system and I am calling them. Side story. For the exhaust issue, the first technician they sent misidentified the problem claiming it was because our vents were not fully open. Then Manny, the technician who I praised in my original review was sent; he identified and corrected the problem. So turns out not everyone in their employ is the same. ------- I call about a heating system emergency; our furnace is broken on a cold week. Their earliest availability is in four days. But since it is an emergency, they make some calls, and send over someone immediately. In this day and age, when HVAC companies rarely respond or show up. Manny comes over, identifies the problem, and fixes it. All along, he is honest about what he may or may not be able to do. We are lucky, the current problem was solvable. But he points out that the heater is old. He lays out options for the future; we may replace the flame sensor that caused the current problem if the same issue arises; we should consider a complete system replacements; and he has identified a list of worn out parts if we want to try to extend life of existing system. No pushiness, no BS, just reasonable opinions. I can't know if all their technicians are as knowledgable and capable as Manny. But next time we have HVAC needs, we are calling Akian again.
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OnBoard Fish profile picture
OnBoard Fish
21 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
I DO NOT RECOMMEND THIS COMPANY AT ALL! The company quoted me a $129 diagnostic fee. However, when the technician arrived, he barely did anything other than take a quick look at the equipment. He then told me that the $129 only covered his less-than-30-minute inspection, and that if I wanted any further service, I would have to pay an additional $249. This was completely different from the information I received when I initially contacted the company. To make matters worse, the technician refused to provide me with a quote. I explained that I did not want to be nickel-and-dimed with one charge after another, but he showed absolutely no understanding. His attitude was extremely unprofessional. He acted as though he would refuse to do anything at all unless I agreed to pay the additional $249. In the end, I decided to pay the $129 just to get him to leave. This was an incredibly frustrating experience, and I felt pressured into paying for virtually nothing. Save yourself the time, money, and frustration. I strongly recommend avoiding this company’s services!
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Angela Deng profile picture
Angela Deng
20 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Disappointing Experience – Unexpected Fees and Poor Communication I scheduled an HVAC diagnostic appointment with Akian after being told by their office that the diagnostic fee would be waived if I decided to proceed with the recommended repair after receiving an estimate. However, when the technician arrived, I was told a significantly higher diagnostic fee would apply, that it would not be waived even if I proceeded with the repair, and that I would not receive a repair estimate unless I agreed to pay the higher fee. This was completely different from what had been communicated when I scheduled the appointment. My main frustration is the lack of communication and transparency between the office and the technician. I specifically confirmed the pricing and process before booking so I could make an informed decision about whether to proceed with repairs. Instead, I was put in an uncomfortable position during the appointment.
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Ashok Krishna Vadanahalli Shankar profile picture
Ashok Krishna Vadanahalli Shankar
20 October 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Sketchy severe sales pitch when called for routine maintenance. I would not repeat.
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David Russo profile picture
David Russo
30 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Tiago was here for service for our gas boiler. He was professional and knew all the details for annual maintainence to our heating system. I highly recommend Akian Plumbing.
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Jeffery Fry profile picture
Jeffery Fry
26 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
We recently had our hot water heater replaced after our previous heater failed and flooded our basement. We couldn't be happier with the entire experience! From start to finish, the process was smooth, efficient, and professional. Manny and his team arrived right on time, carefully removed the old unit, and installed the new heater with expert precision. Manny had made our job a priority. The new hot water heater works flawlessly, providing consistent, hot water with impressive energy efficiency. Manny was friendly, knowledgeable, and took the time to explain how to maintain the system and the automatic water shutoff. Overall, this replacement has brought us peace of mind knowing we have a reliable source of hot water for our home. We highly recommend this service to anyone in need of a quality water heater upgrade! Akian had also replaced our gas furnace at the end of 2024 and had the same excellent service.
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Wayne Boulais profile picture
Wayne Boulais
25 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
James can on time explained what would be done and expected time frame. Did the work and showed pictures at the end to explain. Akian is well run and easy to deal with.
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Yvonne DeMarino profile picture
Yvonne DeMarino
23 September 2026
Google star 1Google star 2Google star 3Google star 4Google star 5
Matt B. is exceptional and has an encyclopedic knowledge of boiler systems. He can answer questions about every permutation of considerations in the lead up to purchasing an efficient, safe new boiler. We were pleasantly surprised by his fluency and responsiveness when we peppered him with over an hour of questions and the company’s patience with us in considering a major purchase. I would highly recommend Matt and Akian Plumbing.
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Andrew H. profile picture
Andrew H.
25 September 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
AJ and TJ's work was high-quality - they installed a gas boiler heating system. Prompt, professional, hard-working - would use Akian and AJ & TJ again.
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Matt T. profile picture
Matt T.
23 September 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Carlos did a great job with our dryer duct. The company in general is very responsive and gives you a heads up when they are on their way. Highly recommend them!
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Emma T. profile picture
Emma T.
16 September 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Absolutely horrible. Repeatedly reschedules due to their own errors and takes multiple trips to fix an issue to drive up their hours. Customer service is terrible and unresponsive after 4:30 and they offer no weekend support. We have been without hot water for over two weeks because of the company but charged over $1000+.
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Clayton W. profile picture
Clayton W.
26 August 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
They are very friendly and only repair what's needed to be repaired. They made the repair and left me feeling like I didn't get taken advantage of.
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Ruben O. profile picture
Ruben O.
19 August 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
I called to ask for a general price range for replacing a P-trap. They told me they would not provide any pricing information unless they first sent a master plumber out for a $120 service call. I even asked what the *lowest* possible cost for a basic P-trap replacement would be, just so I could have some idea of what to expect, and they still refused to answer. That made me uncomfortable. I understand that an exact quote may require seeing the job in person, but refusing to provide even a starting price or rough range felt unnecessarily vague. I didn't feel comfortable paying $120 upfront without having any idea what I might ultimately be charged, so I decided not to move forward with them.
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Chris H. profile picture
Chris H.
18 August 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Sean and Andrew were great. I came home from work one day to discover water damage to my bathroom ceiling. Sean came out quickly to assess the situation. He was able to get someone out to remediate right away. Once the cleanup was complete, Andrew came out to do some further investigate and was able to successfully identify the water source in my very old condo building in Brighton. Both were very friendly and professional. Highly recommended!
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Tom H. profile picture
Tom H.
6 August 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
So wanted to give an update to a 2 star review i left for Akian for work done about a month ago. I had two gripes: Call center customer service and dispatch and high pricing. I have to give their management credit: They saw my review, reached out and yesterday service manage Jeff called me. It's rare these days for someone to really listen to how things looked on my side of the road and to Jeff's credit he did that. Not only that we reached and agreement regarding what i felt was high pricing two two of the three components they replaced on my AC system. In addition he mentioned that they are moving away from the foreign call center customer service--this is a good thing. Who wants to feel if they get disconnected they can't call the person back? All this reassured me that despite some issues they are getting themselves on track and that they cared enough to make things right for me.
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C. B. profile picture
C. B.
17 July 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Carlos came today to troubleshoot my central AC. which stopped working yesterday. He was very upfront saying that he was unfamiliar with my particular set up. However, with assistance from his office, he was able to diagnose and fix the issue. It was not a simple 1-2-3 due to the poor initial installation from another company 9 years ago. He was diligent looking for solutions and was able to get the AC working. Part of the issue was the thermostat, which he replaced. I will make Akian my go-to company for my system. thank you Carlos. It is only a 4 because I was hoping for same day services yesterday.
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Jennifer G. profile picture
Jennifer G.
2 July 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Our AC stopped working and Akian responded right away and fixed our AC on the hottest day so far.
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Kim G. profile picture
Kim G.
22 June 2026
Yelp star 1Yelp star 2Yelp star 3Yelp star 4Yelp star 5Verified
Do not call if you actually have an emergency. Called them around 5pm this afternoon, told them my toilet was leaking all over the floor and that I was on the ground floor of a multi-floor condominium building. They opened a ticket and said someone would be out between 6pm and midnight. Called around 6:30 to see if there was an update, because even with the water turned off I had about 2 inches of water leaking out onto the floor. She said the plumber was finishing up a call then heading to me. I called an hour later and she said "oh, we don't service multi-floor buildings you will have to call someone else but they NEVER called to tell me. Wasted two hours waiting for a plumber that was never coming, causing damage to the bathroom floor and the carpeting in the hallway.

Generator Maintenance & Support

Annual Generator Maintenance

Like any mechanical system, generators benefit from preventive maintenance. Our annual service includes:

  • Load testing under realistic power draw conditions
  • Oil and filter changes to maintain engine health
  • Battery inspection and replacement if needed
  • Transfer switch functionality verification
  • Fuel system inspection and treatment
  • Overall system diagnostics and performance reporting

Proactive maintenance extends generator life, improves reliability during outages, and often qualifies for manufacturer warranty extensions.

24/7 Emergency Support

If your generator fails to start during an actual outage, you need help immediately. Akian provides emergency service dispatch with priority response for generator customers. We also offer:

  • Post-storm inspections to ensure generator readiness
  • Fuel tank refilling and top-off services
  • Automatic transfer switch repairs
  • Wiring and panel connection diagnostics
  • Complete system restoration if components fail during an outage

With Akian’s ongoing support, your generator is always ready when you need it most.

Why You Should Install a Generator Now, Not After the Next Outage

Why Installation Timing Matters

Many homeowners decide to install a generator only after experiencing a major outage. However, this creates several problems:

  • Generator availability during and after storms is extremely limited
  • Installation lead times stretch to weeks or months
  • Emergency pricing significantly exceeds normal rates
  • Your family is left without power during the installation process
  • Rushing the installation often compromises code compliance and safety

By installing now, during calm weather, you benefit from: flexible scheduling, competitive pricing, thorough testing and inspection, and the peace of mind that your system is tested and ready before the next outage.

Investment That Adds Value

A whole-home generator is not just an emergency tool—it’s a home improvement that increases your property’s value and appeal:

  • Provides a tangible security feature that appeals to home buyers
  • Enables safe operation of expensive systems like heat pumps
  • May qualify for insurance premium discounts
  • Improves home energy resilience during grid volatility
  • Enables confident work-from-home or remote learning
  • Often pays for itself through increased resale value

Smart homeowners view generator installation as both a safety necessity and a smart investment in their home’s long-term security and value.

Ready for Reliable Backup Power?

Power outages are inevitable in Massachusetts. Generator installation is not. Let Akian Plumbing, Heating, Cooling & Electric design, install, and maintain a whole-home backup power system engineered for your home’s unique needs. Our licensed master electricians will manage every step—from load calculation through final inspection—so you can focus on your family’s safety and comfort.

We proudly serve homeowners throughout Greater Boston — see all service areas →

Areas we serve include:

Watertown  |  Belmont  |  Waltham  |  Newton
Brookline  |  Chestnut Hill  |  Brighton  |  Allston
Boston  |  Cambridge  |  Somerville  |  and beyond

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