Customer Reviews

Hear What Our Customers Have to Say

Find out more about our team of Watertown plumbers and HVAC technicians by hearing from your friends and neighbors! Our team takes great pride in offering honest, skilled workmanship and professional customer service for each and every job we take on. No matter how large or small the project may be, we are eager to assist you.

  • My GO TO plumber!
    My GO TO plumber!

    - Howie

  • Definitely Recommend Akian Plumbing
    Great experience with Steve and his team on a smaller project. Steve himself was very responsive and Gregore, his technician who showed up on the job, was very thorough and competent. Definitely recommend Akian Plumbing.

    - Lou

  • They were quick to respond, and provided excellent service.
    We have had Akian help us out three times. Once for an emergency water heater replacement, once for replacing a faucet for a tenant, and once for replacing a disposal. In all cases, they were quick to respond, and provided excellent service. In the one case where there was a communication problem, Akian was quick to clarify and help us to make sure our work had the proper warranty. I recommend Akian highly.

    - Joshua

  • They are really professional and you can tell that they care about the work.
    I manage a building in Boston and for years have had issues with plumbers. Either they are late, don't call back at all, or do a poor job while still charging high prices. I called Akian plumbing and Steve picked up right away. He took time to explain to me what could be the issue and how he planned to solve it. Not only did they show up on time, but they got the job done ahead of schedule AND were honest enough to explain to me that the issue was not as bad as initially thought and charged me less than agreed. They are really professional and you can tell that they care about the work they do and their relationships with clients. As a small business owner myself, I found it to be really refreshing to find a company who cares about their image while also being great at what they do. I recommend them to everybody!

    - Konstantine

  • They are prompt, efficient, flexible, fair, and perhaps most importantly, transparent.
    I've used Steve and his team across several properties (each with their own nuances), and they do phenomenal work. They are prompt, efficient, flexible, fair, and perhaps most importantly, transparent. They will illustrate what happened, how it happened, provide mitigation strategies, and things to avoid in general.

    - Justin

  • Their work is top notch and I would recommend them in a heart beat.
    Used them for three projects, one of which was an emergency job. Each time they responded very promptly and professionally. Their work is top notch and I would recommend them in a heart beat.

    - Greg

  • Akian Plumbing was friendly, efficient, and affordable.
    Akian Plumbing was friendly, efficient, and affordable. I appreciated that they were very straightforward with their pricing and also offered excellent customer service. They replaced my water heater and did an excellent job (they also charged hundreds of dollars less than all the other companies I quoted ahead of time). I absolutely plan to hire them again in the future!

    - Karin

  • Communication remained good throughout the scheduling and job completion.
    I really liked the way that Stephen Akian followed up my initial contact. You know there are plenty of folks out there that don't! He was clear about the way he wanted to operate, and his visit to view the job was helpful, with good suggestions. Communication remained good throughout the scheduling and job completion. The craftsmanship and responsiveness was very good. Top marks. There was a tiny problem I did not notice till after I had paid and the workers had left. I emailed in a request to get it fixed. In a few days, I heard back, and in about a week they came back and fixed it (a 10 minute, not structural problem). So even the "guarantee" works. I strongly recommend.

    - Ian

  • Responsive, Detail-Oriented, and Very Reasonable in Their Pricing
    I found the company to be responsive, detail-oriented, and very reasonable in their pricing.

    - Malcom