Licensed Lead Plumbing Technician
About the Role
At Akian Plumbing, Heating, Cooling & Electric, we’re not just another home service company—we’re a growth-driven, customer-obsessed team committed to delivering exceptional experiences and building careers, not just jobs. We specialize in residential plumbing, heating, cooling, and electrical services throughout the Greater Boston area from our location in Watertown, MA.
Our success is built on accountability, professionalism, continuous improvement, and doing right by the customer—every time. As a Lead Plumbing Technician, you are the face of Akian in the home. Your role is not just to fix plumbing issues—but to deliver an outstanding customer experience while driving solutions that are in the customer's best interest.
If you’re a licensed plumber who takes pride in your work, wants to earn at a high level, and wants to be part of a team that values performance and culture, we want to meet you!
Why Join Akian?
- Earning Potential: Top-tier earning potential with bonus opportunities tied to production, efficiency, and customer satisfaction
- Full Benefits Package: Health, Dental & Vision Insurance
- 401(k) & Time Off: 401(k), Paid Holidays, PTO & Sick Time
- Provided Tools & Equipment: Fully stocked take-home company vehicle, iPad, and uniforms provided
- Growth & Training: Paid training & ongoing development to help you grow your skills and income
- Team Culture: A team-first environment focused on winning, growth, and work-life balance
What You’ll Do
As a Lead Plumbing Technician, you will be responsible for providing high-quality residential plumbing services and delivering 5-star experiences:
- Diagnose, repair, and install residential plumbing systems
- Present options and recommendations clearly and professionally to homeowners
- Perform high-quality work that meets code and company standards
- Maintain a clean, organized, and safe job site
- Communicate effectively with customers, dispatch, and team members
- Manage your truck inventory and job documentation using company technology
- Consistently deliver 5-star service experiences
What We’re Looking For
- Licensing: Valid MA Plumbing License (Journeyman or Master required)
- Experience: Minimum 3+ years of residential service plumbing experience
- Diagnostic Skills: Strong diagnostic and problem-solving abilities
- Communication: Excellent communication and customer service skills
- Attitude: A professional, positive, and team-oriented attitude with the ability to work independently
- Driver's License: Valid Driver’s License with a clean driving record
- Screening: Ability to pass a background check and drug screening
What Sets You Apart
- You take pride in your work and your reputation
- You’re motivated by performance and income growth
- You don’t just fix problems—you educate and guide customers
- You thrive in a fast-paced, goal-oriented environment
- You want to be part of a company that is growing and raising the standard