Licensed Heating Installation Experts for Lexington, MA and Middlesex County, MA Homeowners

 
 
 
 
  
 
 
 Akian Plumbing, Heating & Air Conditioning
  
 1953 Google reviews 
 
 Write a review 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Google  
 
  
 
 
 David Russo 
 
30 September 2026
 
 
  
Tiago was here for service for our gas boiler. He was professional and knew all the details for annual maintainence to our heating system. I highly recommend Akian Plumbing.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jeffery Fry 
 
26 September 2026
 
 
  
We recently had our hot water heater replaced after our previous heater failed and flooded our basement. We couldn't be happier with the entire experience! From start to finish, the process was smooth, efficient, and professional. Manny and his team arrived right on time, carefully removed the old unit, and installed the new heater with expert precision. Manny had made our job a priority.

The new hot water heater works flawlessly, providing consistent, hot water with impressive energy efficiency. Manny was friendly, knowledgeable, and took the time to explain how to maintain the system and the automatic water shutoff.

Overall, this replacement has brought us peace of mind knowing we have a reliable source of hot water for our home. We highly recommend this service to anyone in need of a quality water heater upgrade! Akian had also replaced our gas furnace at the end of 2024 and had the same excellent service.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Wayne Boulais 
 
25 September 2026
 
 
  
James can on time explained what would be done and expected time frame.  Did the work and showed pictures at the end to explain.  Akian is well run and easy to deal with.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Yvonne DeMarino 
 
23 September 2026
 
 
  
Matt B. is exceptional and has an encyclopedic knowledge of boiler systems. He can answer questions about every permutation of considerations in the lead up to purchasing an efficient, safe new boiler. We were pleasantly surprised by his fluency and responsiveness when we peppered him with over an hour of questions and the company’s patience with us in considering a major purchase. I would highly recommend Matt and Akian Plumbing.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rachel Danford 
 
23 September 2026
 
 
  
Great to talk with Carlos, he explained everything clearly and answered all my questions
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Matt Thyng 
 
22 September 2026
 
 
  
Carlos did a great job installing our dryer duct. Would highly recommend them!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Zhibin Deng 
 
22 September 2026
 
 
  
Carlos
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jennifer Kelly 
 
21 September 2026
 
 
  
Carlos was very helpful and thorough!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Ethan Avery 
 
21 September 2026
 
 
  
I called Akian for a furnace cleaning and routine maintainance. Carlos provided great service and completed the maintainance without issue. He also provided a great explanation of recommended additional maintainance to maximize the life of my system
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Nicholas Barnes 
 
21 September 2026
 
 
  
I rarely leave google reviews.  However, I felt like my experience with Aikian was so positive that I wanted to share.  I appreciated the professional communication - very streamlined and attentive, the workmanship was excellent.  They did exactly what they said they would do.  The cost DIDN'T change, after the contract/quote.  They were respectful in the home - kept things clean, used lots of drop clothes/shoe protection.  There was an aspect of professionalism, promptness, and communication that I so very much appreciated.  Would highly recommend. Would use again.
  
 
 
 
 
 
 
 
 
 

 
 
 
 
  
 
 
 Akian Plumbing, Heating, Cooling & Electric
  
 288 Yelp reviews 
 
 Write a review 
 
 
 
 
 
 
 
 
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Andrew H. 
 
25 September 2026
 
 
 Verified 
AJ and TJ's work was high-quality - they installed a gas boiler heating system.  Prompt, professional, hard-working - would use Akian and AJ & TJ again.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Matt T. 
 
23 September 2026
 
 
 Verified 
Carlos did a great job with our dryer duct. The company in general is very responsive and gives you a heads up when they are on their way. Highly recommend them!
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Emma T. 
 
16 September 2026
 
 
 Verified 
Absolutely horrible.
Repeatedly reschedules due to their own errors and takes multiple trips to fix an issue to drive up their hours.
Customer service is terrible and unresponsive after 4:30 and they offer no weekend support. 
We have been without hot water for over two weeks because of the company but charged over $1000+.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Clayton W. 
 
26 August 2026
 
 
 Verified 
They are very friendly and only repair what's needed to be repaired. They made the repair and left me feeling like I didn't get taken advantage of.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Ruben O. 
 
19 August 2026
 
 
 Verified 
I called to ask for a general price range for replacing a P-trap. They told me they would not provide any pricing information unless they first sent a master plumber out for a $120 service call.

I even asked what the *lowest* possible cost for a basic P-trap replacement would be, just so I could have some idea of what to expect, and they still refused to answer.

That made me uncomfortable. I understand that an exact quote may require seeing the job in person, but refusing to provide even a starting price or rough range felt unnecessarily vague. I didn't feel comfortable paying $120 upfront without having any idea what I might ultimately be charged, so I decided not to move forward with them.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Chris H. 
 
18 August 2026
 
 
 Verified 
Sean and Andrew were great. I came home from work one day to discover water damage to my bathroom ceiling. Sean came out quickly to assess the situation. He was able to get someone out to remediate right away. Once the cleanup was complete, Andrew came out to do some further investigate and was able to successfully identify the water source in my very old condo building in Brighton. Both were very friendly and professional. Highly recommended!
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Tom H. 
 
6 August 2026
 
 
 Verified 
So wanted to give an update to a 2 star review i left for Akian for work done about a month ago.  I had two gripes:  Call center customer service and dispatch and high pricing.
I have to give their management credit:  They saw my review, reached out and yesterday service manage Jeff called me.  It's rare these days for someone to really listen to how things looked on my side of the road and to Jeff's credit he did that.  Not only that we reached and agreement regarding what i felt was high pricing two two of the three components they replaced on my AC system.
In addition he mentioned that they are moving away from the foreign call center customer service--this is a good thing.  Who wants to feel if they get disconnected they can't call the person back?  All this reassured me that despite some issues they are getting themselves on track and that they cared enough to make things right for me.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 C. B. 
 
17 July 2026
 
 
 Verified 
Carlos came today to troubleshoot my central AC. which stopped working yesterday.  He was very upfront saying that he was unfamiliar with my particular set up. However, with assistance from his office, he was able to diagnose and fix the issue.  It was not a simple 1-2-3 due to the poor initial installation from another company 9 years ago.  He was diligent looking for solutions and was able to get the  AC working.  Part of the issue was the thermostat, which he replaced.  I will make Akian my go-to company for my system. thank you Carlos.  It is only a 4 because I was hoping for same day services yesterday.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Jennifer G. 
 
2 July 2026
 
 
 Verified 
Our AC stopped working and Akian responded right away and fixed our AC on the hottest day so far.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Kim G. 
 
22 June 2026
 
 
 Verified 
Do not call if you actually have an emergency.  Called them around 5pm this afternoon, told them my toilet was leaking all over the floor and that I was on the ground floor of a multi-floor condominium building.  They opened a ticket and said someone would be out between 6pm and midnight.  Called around 6:30 to see if there was an update, because even with the water turned off I had about 2 inches of water leaking out onto the floor.  She said the plumber was finishing up a call then heading to me.  I called an hour later and she said "oh, we don't service multi-floor buildings you will have to call someone else but they NEVER called to tell me.  Wasted two hours waiting for a plumber that was never coming, causing damage to the bathroom floor and the carpeting in the hallway.