Engineered Heating System Installation in Waltham, MA

 
 
 
 
  
 
 
 Akian Plumbing, Heating & Air Conditioning
  
 1940 Google reviews 
 
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 Posted on Google  
 
  
 
 
 Giulia Mazza 
 
18 September 2026
 
 
  
Carlos provided exceptional service, doing a thorough assessment and answering all my questions (many!) questions carefully and professionally. Very satisfied!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Jared Hall 
 
18 September 2026
 
 
  
Andrew and Michael did great work!! Very professional and communicative. People like them and Manny are the reason why Akian is my go to.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Rolando Mercado 
 
17 September 2026
 
 
  
The team is top notch from the very beginning, very good at communicating and getting back to the client. They keep you up-to-date with the service and scheduling of the techs, and Let you know if any delays right away. We were lucky to have Alex for a comprehensive check in the unit, the follow up work was done by him and Carlos. They described all the work they were gonna do and once they were done, they narrated what was done and gave some tips to keep the equipment going. The price is a competitive rate, but definitely worth it for the work and professionalism, and the customer peace of mind. Thank you!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Emma Trowbridge 
 
16 September 2026
 
 
  
Absolutely horrible. Repeatedly reschedules due to their own errors and takes multiple trips to fix an issue to drive up their hours. Customer service is terrible and unresponsive after 4:30 and they offer no weekend support. We have been without hot water for over two weeks because of the company but charged over $1000+.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Kip Lim 
 
15 September 2026
 
 
  
Akian always does great work. This time, Alex helped fix a clogged drain for our HVAC system and recommended some more reliable fail-safe mechanisms. Scheduling was pretty easy, and we were able to resolve the issue on the first visit.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Emma Weizenbaum 
 
15 September 2026
 
 
  
Andrew was efficient and professional! Really smooth process for our heating servicing. Would highky recommend!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Michel Lanjuin 
 
13 September 2026
 
 
  
Great professional installs (2 AC and 1 Heating systems). Courteous team, worked efficiently and seamlessly. On time and on budget ! Thanks Greg, Brad, Walid and the other team members.
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Mary Beth Harler 
 
11 September 2026
 
 
  
Prompt, professional service - highly recommended
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Christopher Roth 
 
10 September 2026
 
 
  
We were happy with the plumbing work done by George A, replacing several shutoff valves, including the house main.  He was helpful in explaining how we should coordinate with the water department. - - - - Less than a week later, we had a second great experience with Akian. We were very pleased with the bathroom plumbing work done by Chase D. and Jaelin M. They made every effort to first repair the old dripping shower/tub fixture, but found that was not possible and explained why.  They were quickly able to pivot to a replacement, clearly explaining what options were available and how it would be accomplished by cutting a hole in the closet wall behind the tub.  They took care to cut a neat hole and cleaned up the resulting dust.  We also had the old bathroom sink faucet replaced.  They encountered difficulties due to the age of these fixtures, but Chase and Jaelin were able to handle them with ease, replacing additional pipes when needed.  They were happy to answer all of our questions as they worked. Thank you. 9/10/26 Thank you for your hard work replacing 2 water heaters today!
  
 
 
 
 
 
 Posted on Google  
 
  
 
 
 Max Dobrushkin 
 
9 September 2026
 
 
  
Andrew was fantastic! Timely, diligent, and an excellent communicator. Highly recommended.
  
 
 
 
 
 
 
 
 
 

 
 
 
 
  
 
 
 Akian Plumbing, Heating, Cooling & Electric
  
 287 Yelp reviews 
 
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 Posted on Yelp  
 
  
 
 
 Emma T. 
 
16 September 2026
 
 
 Verified 
Absolutely horrible. Repeatedly reschedules due to their own errors and takes multiple trips to fix an issue to drive up their hours. Customer service is terrible and unresponsive after 4:30 and they offer no weekend support. We have been without hot water for over two weeks because of the company but charged over $1000+.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 George P. 
 
16 September 2026
 
 
 Verified 
Akian have done several large projects on my home. Most recently they installed a new EV charger. They were professional, respectful, and friendly on every visit. They took ownership of any delays or complications and seem to honestly care about my satisfaction as much as my. Their customer service via text and phones is very responsive and makes coordination easy even when I'm too busy to make or receive calls. I'll definitely be calling on them again in the future.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Clayton W. 
 
26 August 2026
 
 
 Verified 
They are very friendly and only repair what's needed to be repaired. They made the repair and left me feeling like I didn't get taken advantage of.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Ruben O. 
 
19 August 2026
 
 
 Verified 
I called to ask for a general price range for replacing a P-trap. They told me they would not provide any pricing information unless they first sent a master plumber out for a $120 service call. I even asked what the *lowest* possible cost for a basic P-trap replacement would be, just so I could have some idea of what to expect, and they still refused to answer. That made me uncomfortable. I understand that an exact quote may require seeing the job in person, but refusing to provide even a starting price or rough range felt unnecessarily vague. I didn't feel comfortable paying $120 upfront without having any idea what I might ultimately be charged, so I decided not to move forward with them.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Chris H. 
 
18 August 2026
 
 
 Verified 
Sean and Andrew were great. I came home from work one day to discover water damage to my bathroom ceiling. Sean came out quickly to assess the situation. He was able to get someone out to remediate right away. Once the cleanup was complete, Andrew came out to do some further investigate and was able to successfully identify the water source in my very old condo building in Brighton. Both were very friendly and professional. Highly recommended!
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Tom H. 
 
6 August 2026
 
 
 Verified 
So wanted to give an update to a 2 star review i left for Akian for work done about a month ago.  I had two gripes:  Call center customer service and dispatch and high pricing. I have to give their management credit:  They saw my review, reached out and yesterday service manage Jeff called me.  It's rare these days for someone to really listen to how things looked on my side of the road and to Jeff's credit he did that.  Not only that we reached and agreement regarding what i felt was high pricing two two of the three components they replaced on my AC system. In addition he mentioned that they are moving away from the foreign call center customer service--this is a good thing.  Who wants to feel if they get disconnected they can't call the person back?  All this reassured me that despite some issues they are getting themselves on track and that they cared enough to make things right for me.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 C. B. 
 
17 July 2026
 
 
 Verified 
Carlos came today to troubleshoot my central AC. which stopped working yesterday.  He was very upfront saying that he was unfamiliar with my particular set up. However, with assistance from his office, he was able to diagnose and fix the issue.  It was not a simple 1-2-3 due to the poor initial installation from another company 9 years ago.  He was diligent looking for solutions and was able to get the  AC working.  Part of the issue was the thermostat, which he replaced.  I will make Akian my go-to company for my system. thank you Carlos.  It is only a 4 because I was hoping for same day services yesterday.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Jennifer G. 
 
2 July 2026
 
 
 Verified 
Our AC stopped working and Akian responded right away and fixed our AC on the hottest day so far.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Kim G. 
 
22 June 2026
 
 
 Verified 
Do not call if you actually have an emergency.  Called them around 5pm this afternoon, told them my toilet was leaking all over the floor and that I was on the ground floor of a multi-floor condominium building.  They opened a ticket and said someone would be out between 6pm and midnight.  Called around 6:30 to see if there was an update, because even with the water turned off I had about 2 inches of water leaking out onto the floor.  She said the plumber was finishing up a call then heading to me.  I called an hour later and she said "oh, we don't service multi-floor buildings you will have to call someone else but they NEVER called to tell me.  Wasted two hours waiting for a plumber that was never coming, causing damage to the bathroom floor and the carpeting in the hallway.
  
 
 
 
 
 
 Posted on Yelp  
 
  
 
 
 Elizabeth W. 
 
12 June 2026
 
 
 Verified 
My first time using Akian for my HVAC maintenance. James G. was friendly, knowledgeable, good at explaining and informative. Much appreciated. I also appreciate that the company sent out a reminder text for the appointment with a picture of the service person. Consider me a new customer of Akian who will be requesting James G. every time! Thank you.